Legal

Legal Agreements

Our legal agreements set out the terms and conditions that apply when you use Vetta services. These documents are designed to be clear and transparent, and outline your rights and obligations, as well as ours.

Depending on the services you use, different agreements may apply. Please review the relevant documents below, as well as any agreements supplied directly to you for any custom services or managed services agreements.

If you have any questions about our legal agreements, our team is happy to help explain what applies to your services.

Vetta Group Master Services Agreement

This agreement forms the overarching contract between you and Vetta Group and applies to most services we provide.

Product Terms

Specific product terms apply depending on the services you use. These sit alongside the Master Services Agreement, and are agreed to as required at time of service delivery.

Product terms specific to .nz domain names
.nz Registrant Agreement

Product terms specific to Microsoft 365 licensing
Microsoft 365 Terms

Product terms specific to broadband connectivity
Chorus End User Terms   Tuatahi End User Terms   Enable End User Terms   Northpower End User Terms

Policies

The following policies also apply where relevant:

Acceptable Use Policy
Data Processing Agreement
Privacy Policy

Refund Policy

Due to the nature of our services being delivered automatically and digitally, we do not provide refunds for recurring or subscription-based services once they have been provisioned or made available, except where a refund is required due to a fault or error on our part.
For physical products purchased from us, we honour all obligations under the Consumer Guarantees Act 1993. In addition, customers may return eligible products within seven (7) days of purchase, provided they are unused and in original condition, subject to a restocking fee of 20 percent of the purchase price. Shipping or courier costs are non-refundable unless required by law.

Staying Up to Date

We may update our legal agreements from time to time. The latest versions will always be published on this page. Where required, we will notify customers of material changes in accordance with our agreements and applicable law.

These agreements are provided for transparency and ease of access. In the event of any inconsistency between documents, the hierarchy of documents is set out in the Master Services Agreement.