SMS remains one of the most direct and reliable ways to reach customers
SMS remains one of the most direct and reliable ways to reach customers. Whether you are sending appointment reminders, service notifications, alerts, marketing messages or two-way conversations, Vetta’s SMS platform gives businesses a powerful and flexible way to communicate at scale.
Unlike many SMS providers in New Zealand, we support full two-way messaging. That means your customers can reply, and your systems can receive, process and respond to those messages in real time.
Built for Real-World Business Communication
Our SMS platform is designed to fit into how businesses actually operate, from simple one-off messages through to fully automated, system-driven communications.
You can send and receive SMS via:
- A central web portal
- Email to SMS and SMS to email
- REST APIs for custom integrations
- Native integrations with third-party platforms
This flexibility means SMS can be used by teams, systems, applications and workflows without being locked into a single interface.
Full Two-Way Messaging
Two-way SMS opens up real conversations, not just broadcast messages. This allows businesses to:
- Receive replies from customers
- Run confirmations and responses
- Handle support or service workflows
- Trigger automated actions based on inbound messages
- Build conversational experiences into applications
Messages can be handled through the portal, routed to email, or processed programmatically through APIs.
Delivery Options
Web Portal
Send, receive and manage SMS messages from a central portal. Suitable for teams that want a simple interface for manual messaging and conversation handling.
Email to SMS and SMS to Email
Send messages from your email client and receive replies back into email. This allows SMS to fit naturally into existing workflows without requiring new tools.
REST API
Integrate SMS directly into your applications, platforms or automation workflows. This enables use cases such as:
- Booking confirmations
- System alerts
- Authentication messages
- Workflow triggers
- Customer engagement flows
Native Integrations
Where available, we integrate SMS with third-party platforms to extend messaging into existing business systems.
Shortcodes & Sender Options
By default, SMS messages are sent using our shared shortcode, which allows fast setup and immediate use. For organisations that require dedicated branding, compliance requirements or higher volumes, dedicated SMS shortcodes are available.
This provides flexibility for:
- Marketing campaigns
- Customer support messaging
- System notifications
- Brand recognition
- High-volume or compliance-driven use cases
Pricing
Our pricing model is simple and transparent:
- Platform fee: $20 + GST per month
- Per SMS: 18c + GST per message
- Volume discounts available by arrangement
This structure supports everything from small businesses sending occasional messages through to large-scale system-driven messaging platforms.
Common Use Cases
SMS services are commonly used for:
- Appointment reminders
- Delivery notifications
- Service updates
- Booking confirmations
- Customer support conversations
- Two-factor authentication
- Incident and outage notifications
- Marketing and engagement campaigns
Reliable Delivery, Local Support
Our SMS platform is backed by local infrastructure and support. We monitor delivery, provide reporting and help businesses design messaging flows that are reliable and scalable.
Why Choose Vetta for SMS
- Full two-way SMS capability
- Multiple delivery methods (portal, email, API, integrations)
- Shared or dedicated shortcodes
- Scales from small teams to enterprise platforms
- Simple pricing with volume options
- Local support and engineering
- Integrates cleanly with your broader connectivity and software stack
Talk to Us About SMS
If you are looking to add SMS into your customer communications, application workflows or operational processes, we can help design and integrate a solution that fits your needs.
