Modern businesses still rely on voice
Whether it is customer calls, internal collaboration or contact centre operations, reliable phone services remain critical to daily operations. Vetta delivers business-grade phone solutions built on our own voice network, designed to scale from sole traders through to complex, multi-site organisations.
We operate and manage our own national voice network, hold our own number blocks and are members of the Number Administration Deed (NAD). That means greater control over call quality, number portability and service reliability, backed by local engineering and support.
Voice Built for Business
Our phone services are designed to work the way modern businesses operate:
- Cloud-hosted, highly available platforms
- New Zealand hosted infrastructure
- Crystal-clear call quality
- Seamless integration with Vetta connectivity
- Flexible deployment for remote and on-site teams
- Support for single-site and multi-site environments
Whether you are upgrading from a traditional PBX or deploying a new cloud phone system, we provide design, provisioning, porting and ongoing support.
Cloud Phone
Cloud Phone is our highly available Cloud PBX service hosted in New Zealand. It delivers enterprise-grade call handling and features without the cost and complexity of on-premise PBX hardware.
Key Capabilities
Cloud Phone includes features such as:
- Auto attendants and IVR
- Call queues and hunt groups
- Call forwarding and failover
- Voicemail and call routing
- Business hours and after-hours handling
- Number portability
- Call reporting and management
Flexible Endpoints
Users can make and receive calls using:
- A complimentary desktop softphone
- Desk phones supplied and installed by Vetta
- Mobile devices (where required)
This allows staff to work from the office, from home or on the road without losing functionality.
Simple Pricing
- $10 + GST per extension
- $4 + GST per phone number or DDI
- $20 + GST per tollfree number
Voice calling can be bundled into the plan or charged per minute based on usage.
Cloud Phone Plus
Cloud Phone Plus is our full Unified Communications as a Service (UCaaS) platform. It builds on all the features of Cloud Phone and adds modern collaboration, messaging and contact centre capability in a private cloud environment.
Unified Communications
Cloud Phone Plus brings together voice, messaging and collaboration into one platform:
- App-based calling from desktop, mobile and desk phones
- Live call AI transcription
- Voicemail transcription
- Two-way SMS texting
- Presence and real-time status
- Internal messaging and team chat
Contact Centre Capability
For customer-facing teams, Cloud Phone Plus includes full contact centre functionality:
- Call routing and skills-based queues
- Agent and supervisor tools
- Live dashboards and reporting
- Call recording and analytics
- Scalable for small teams through to larger contact centres
Enterprise-Ready Deployment
Cloud Phone Plus is suited to organisations that need advanced collaboration, multi-site coordination or customer service operations across multiple teams or locations.
Pricing
- $15 + GST per extension
- $25 + GST per contact centre agent
- $4 + GST per phone number or DDI
- $20 + GST per tollfree number
Voice calling can be bundled or charged per minute based on usage.
SIP Trunking
For organisations that already operate their own PBX or voice platform, we provide multi-homed SIP Trunking directly into our national voice network.
Carrier-Grade Connectivity
Our SIP trunks deliver reliable, high-quality voice connectivity with redundancy options for high availability environments.
Multi-Homed & Resilient
We support multi-homed trunking designs for resilience across multiple sites or data centres, helping protect against single points of failure.
Flexible Integration
SIP Trunking integrates with a wide range of PBX platforms, both on-premise and cloud-based.
Pricing
- From $15 + GST per SIP trunk
Call charges can be bundled or billed per minute depending on the commercial model chosen.
Numbering & Portability
We manage number porting, allocation and configuration directly through our NAD membership and ownership of number blocks. This simplifies migrations, ensures continuity of business numbers and provides greater flexibility when scaling services.
Reliability, Security & Support
Voice services are only valuable if they work reliably. Our platforms are hosted in New Zealand, monitored 24×7 and supported by our engineering team. We design voice deployments alongside your connectivity and security environment to ensure consistent call quality and uptime.
Why Choose Vetta for Phone Services
- Own voice network and number blocks
- NAD membership for numbering and portability
- New Zealand hosted, highly available platforms
- Scalable from single-user to enterprise deployments
- UCaaS and contact centre capability
- SIP trunking for existing PBX environments
- Flexible pricing models
- 24×7 monitoring and support
- One partner for connectivity, voice and IT
Talk to Us About Your Phone System
Whether you are replacing an aging PBX, enabling remote teams, or building a modern contact centre, we will design a phone solution that fits how your business operates.
