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- Access the Cloud PBX
- Browse to Configuration → IVRs
- Click New IVR
- Type a name. Try to avoid spaces if possible. For example, TechnicalSupport rather than Technical Support.
- Select a Welcome Message. You should have previously uploaded this in Configuration → Media Files.
- Set your menu selection timeout. 5 seconds is recommended, and is the default.
- If you want the IVR Welcome Message to repeat after the menu selection timeout, enable Loop on timeout.
- You’ll also need to set the number of times to loop. The default of 5 times generally works.
- Enable Loop on wrong key press if you wish. This is recommended.
- If you want users to be able to enter extension numbers, enable this.
- Set the logic you want for each number, and what should occur on timeout.
- Click Save
- Done!
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