A dropped connection is more than an inconvenience when customers are waiting to pay, staff cannot access cloud systems, or a site cannot take bookings. The question of Starlink or... read more →
When a customer cannot get through, the problem is rarely described as a telephony issue. It is a missed order, an unanswered service request, or a team member wasting time... read more →
The queue is building, a team member cannot find the right product price, and the card terminal has lost its connection. At that point, the choice between a POS system... read more →
A payment terminal goes offline at a busy branch. A manager sends a message, someone checks the internet connection, another person calls the payment provider, and head office hears about... read more →
When the EFTPOS terminal is busy, a customer is waiting and a supplier needs an answer, a poor phone system quickly becomes an operational problem. Learning how to set up... read more →
A network problem rarely announces itself as a network problem. It looks like a card terminal that will not connect at the till, a video call that drops during a... read more →
A failed internet connection at a busy till, a locked user account on payroll day, or a suspected phishing email does not care which supplier owns which part of your... read more →
A customer who cannot get online in a café, shop, waiting room or accommodation venue will notice. So will a customer whose card payment takes too long because guest traffic... read more →
At 11:42 on a Saturday, a retailer’s card terminals stop authorising payments. The tills can still scan products, but stock look-ups are slow, staff cannot access cloud-based systems, and a... read more →
A convincing fake invoice can reach an accounts inbox at 9.02am, be approved before morning tea, and leave a business with a costly payment problem before anyone spots the warning... read more →
