Create Voicemail Mailbox for Extension

Meaning of Greetings

I’m going to refer to the greeting (No Answer / Busy) as “message”, to prevent confusion between this and the recording of the user’s name.

• No Answer
  • A party calls the extension, and the user doesn’t answer within the Inbound dial timeout (if set, otherwise the tenant default). If this hasn’t been recorded, the server will generate a message using the greeting (if recorded, otherwise the extension number).
• Busy
  • A party calls the extension, but the user is currently on a call, or has DND enabled. If this hasn’t been recorded, the server will use the No Answer message.
• Greeting
  • The user’s name, to be used in a server-generated message (if Busy / No Answer messages have not been recorded). By default, this is a server-generated recording of the extension number.

Process for Extension Specific Mailbox

• Access the Cloud PBX
• Browse to Configuration → Extensions
  • Click the extension you want to modify
    • Ensure that the inbound dial timeout is set to your liking, unless the tenant default extension dial timeout has already been customized (unless you want to override this).
    • Set Voicemail MWI to Voicemail Same Number
      
    • Under Additional Destinations, set the following (unless you wish to customize further):
      
      • On No Answer: Voicemail Same Number
      • On Extension Busy: Voicemail Same Number
      • On Extension Offline: Voicemail Same Number
    • Save
      • If prompted to refresh extension, please be aware that doing this may refresh the SIP client’s registration, and cause a brief outage.
      • Click No for this change to occur on next SIP registration.
• Browse to Configuration → Voicemails
  • Click the Mailbox corresponding to the extension that you just modified
    • Update the PIN, Name, and Email
      • We normally use 1234 as the initial PIN on mailboxes, unless the client requests otherwise
      • If you’ve entered an email address, and you want the Cloud PBX to delete the voicemail from the user’s mailbox after emailing it to the user, set Automatic delete to Yes
    • Under Greetings, upload any audio files you have
    • Save
• Done!

Process for Group Mailbox

e.g. Main Voicemail, After Hours Voicemail, or Office Voicemail.

• Access the Cloud PBX
• Browse to Configuration → Voicemails
  • Add the Voicemail mailbox
    • Mailbox should have no spaces or symbols, e.g. MainVoicemail
  • • Update the PIN, Name, and Email
      • We normally use 1234 as the initial PIN on mailboxes, unless the client requests otherwise
      • If you’ve entered an email address, and you want the Cloud PBX to delete the voicemail from the user’s mailbox after emailing it to the user, set Automatic delete to Yes
    • Under Greetings, upload any audio files you have
    • Save
• Done!